TERMS & CONDITIONS

PROMOTIONAL TERMS & CONDITIONS

Promotional Terms and Conditions: Black Friday.

1. Gift Voucher Terms and conditions: valid on gift vouchers purchased from 29th November 2024 until Monday 2nd December at 10am. £10 extra on a £50 gift card purchased and £20 on a £100 gift voucher purchased which can be redeemed at your chosen location from 1st January 2025 until 31st March 2025.
2. 25% off winter stays valid on bookings made from 29/11/24 to 02/12/24 for stays from 12/11/24 until 06/04/25.
3. 25% off winter dinner, bed & breakfast package valid on bookings made from 29/11/24 to 02/12/24 for stays from 2nd January and 6th April 2025.
4. Bookings must be made by 10am on Monday 2nd December to redeem the 25% off deal.
5. Winter dinner, bed & breakfast includes package based on two people sharing & includes £35 per person dinner allowance & £30 towards a bottle of wine. Book by 28th February for stays between 2nd January and 6th April 2025. Excludes stays on 14th February 2025. Valid at The Falcon Painswick until 09/03/25.
6. 25% offers excludes stays over the Christmas period: 24th to 29th December and Valentine’s Day.

WEBSITE TERMS AND CONDITIONS

1. By entering and using this website you acknowledge and agree to the following terms and conditions. If you do not agree to these terms and conditions, you must immediately stop using this website. 

2. By entering this website, you acknowledge and agree that this website will only be construed and evaluated according to UK law. If you use this website from other jurisdictions, you are responsible for compliance with all applicable local laws. Balfour Hospitality Limited makes no representations that the materials contained within this website are appropriate for locations outside the UK. All information contained in this website, including but not limited to information regarding products and services, applies only to the UK business of Balfour Hospitality Limited. 

3. Balfour Hospitality Limited is the copyright owner of this website and no portion of this website, including but not limited to the text, images, audio or video, may be used in any manner, or for any purpose, without Balfour Hospitality Limited’s express written permission, except as provided for herein. Without in any way waiving any of the foregoing rights, you may download one copy of the material on this website for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification or use of the material on this website for any other purposes violates Balfour Hospitality Limited’s legal rights. 

4. By entering this website you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this website is liable (to the extent that such liability is not prohibited at law) for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses of any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this website or through your downloading of any materials, data, text, images, video or audio from this website, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections. 

5. Although the specifications, features, illustrations, equipment and other information contained on the website are based upon up-to-date information, and while Balfour Hospitality Limited makes all reasonable efforts to ensure that all material on this website is correct, accuracy cannot be guaranteed and Balfour Hospitality Limited makes no warranties or representations as to its accuracy. All content information and materials contained in this website are provided to you ‘as is’ without warranty of any kind, either express or implied, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, title and non- infringement. 

6. Do not post on this website, or transmit to this website, any pornographic, obscene, profane, defamatory, libelous, threatening, unlawful or other material which could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, promote the excessive or irresponsible consumption of alcohol, or otherwise violate any law or regulation. Notwithstanding the fact that Balfour Hospitality Limited or other parties involved in creating, producing, or delivering this website, may monitor or review transmissions, posting, discussions, or chats, Balfour Hospitality Limited and all parties involved in creating, producing or delivering this website, assume no responsibility or liability which may arise from the content thereof, including but not limited to claims for defamation, libel, slander, obscenity, pornography, profanity, or misrepresentation. Balfour Hospitality Limited shall be entitled to remove at any time and without notice any material that breaches these Terms and Conditions or is otherwise objectionable. 

7. By entering this website, you acknowledge and agree that any communication or material you transmit to this website or Balfour Hospitality Limited, in any manner and for any reason, will not be treated as confidential or proprietary. Furthermore, you acknowledge and agree that in consideration of your access to and transmission of any materials to this website, all rights (both legal and beneficial) in copyright arising or existing in any communication or material in which such ideas, concepts, techniques, procedures, methods, systems, designs, plans or charts are contained are assigned to Balfour Hospitality Limited. You agree that you will not have any right to any form of payment or royalty if any such materials are used by Balfour Hospitality Limited anywhere, anytime, and for any reason. 

8. Balfour Hospitality Limited have the right to terminate your access to this website at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. Balfour Hospitality Limited may also at any time, at its sole discretion, discontinue this website or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to this website. 

9. Balfour Hospitality Limited may make changes in the information and content included in this website and any time without notice. We shall not be responsible for any detrimental reliance you may place on this website or its contents. 

10. When you want to use this website, participate in contests and surveys, apply for a job, or other communication with us, we may ask you to provide us with personal information. For information on how Balfour Hospitality Limited uses and protects your personal data, please check out our privacy policy on this website. 

11. By entering this website, you acknowledge and agree that any name, logo, trademark, or service mark contained on this website is owned or licensed by Balfour Hospitality Limited and may not be used by you without prior written approval. Balfour Hospitality Limited will aggressively enforce its intellectual property rights to the full extent of the law. Sound, graphics, charts, text, video, information, or images of places or people are either the property of Balfour Hospitality Limited or used on this website with permission. Your use of any of these materials is prohibited unless specifically provided for on the website. Any unauthorised use of these materials may subject you to penalties or damages, including but not limited to those related to violation of trademarks, copyrights, privacy, and publicity rights. 

12. Although this website may be linked to other websites, Balfour Hospitality Limited is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked website, unless specifically stated therein. By entering this website, you acknowledge and agree that Balfour Hospitality Limited has not reviewed all the websites linked to this website and is not responsible for the content of any off-site pages or any other website linked to this website. Your linking to any other off-site pages or other websites is at your own risk. 

13. You agree to indemnify and hold Balfour Hospitality Limited harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against Balfour Hospitality Limited by any third party arising out of your use of the website, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Balfour Hospitality Limited in consequence of your breach of these Terms and Conditions. 

14. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed, and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable. 

15. Balfour Hospitality Limited and its agents are not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections of failed, incomplete, corrupted or delayed computer transmissions which may limit a participant’s ability to participate in a contest. 

16. These Terms and Conditions shall be governed by and construed in accordance with the law of England, and you hereby submit to the exclusive jurisdiction of the English courts. If you use this website from another country, you are responsible for compliance with all applicable local laws. Balfour Hospitality Limited, its affiliates and/or partners make no representation that the materials contained within this website are appropriate for countries outside the United Kingdom. 

17. Balfour Hospitality Limited reserves the right to revise this legal information at any time and for any reason and reserves the right to make changes at any time, without notice or obligation, to any of the information contained on this website. By entering this website, you acknowledge and agree that you shall be bound by any such revisions. We suggest periodically visiting this page of the website to review these terms and conditions. 

18. Sponsor: Balfour Hospitality Limited, Balfour Winery, Five Oak Lane, Staplehurst, Kent, United Kingdom, TN12 0HT 

Promotional Terms and Conditions: Locals’ Card Discount 

Great news! You’ve received a Locals’ Discount Card from Balfour Hospitality. Here are the full T&C’s that accompany this discount:  

• Your Locals’ Discount Card is only applicable to 15% off rooms, food & drinks when purchased at your chosen Balfour Hospitality venue. 
• Your Locals’ Discount Card can only be used Monday to Wednesday. 
• Your Locals’ Discount Card is not valid in conjunction with any other voucher code or offer, unless otherwise stated. 
• Your Locals’ Discount Card is not valid on public holidays including Christmas Day & Bank Holidays.  
• Your Locals’ Discount Card is not valid on Festive Party bookings over the Christmas period. 
• Your Locals’ Discount Card is not valid on online orders or vouchers purchased online. 
• To redeem your 15% off you must present the card to a member of the team before ordering at the bar and must be mentioned in the booking notes when you book a room. 
• We reserve the right to decline the discount should we feel you not be the registered card holder. 
• To redeem the discount, you must firstly register your card. 
• Discount cards are only valid on specific products, while stocks last and may be withdrawn at any time. 
• Only one discount card can be used per order, per person. 
• We reserve the right to change these Terms and Conditions at any time. 

Promotional Terms and Conditions: Leslie’s Booking Offer 

• This offer runs from 12/09/2024 to 31/10/2024. 
• To redeem the offer, you must mention the offer when booking over the phone or select the offer when booking online. 
• This offer entitles the lead booker to one complimentary bottle of Leslie’s Gold NV. 
• This offer is subject to availability and management reserves the right to withdraw the offer at any time. 
• To redeem the offer, a booking must be made for 10+ people over the Christmas period. 
• We reserve the right to change these Terms and Conditions at any time. 

Promotional Terms and Conditions: Kids Eat Free

• This offer runs from 28/10/2024 to 01/11/2024. 
• To redeem the offer, you must mention the offer when booking over the phone or select the offer when booking online. 
• You can redeem one kids meal for free per one adult meal ordered from our mains menu.
• This offer is only valid for children 10 and under.
• This offer cannot be used in conjunction with any other offer.
• We reserve the right to change these Terms and Conditions at any time.